Effective Date: 29th April, 2025
This Refund & Cancellation Policy ("Policy") is issued by HereNow AI Labs Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at A23/16VPH3, MANGAL APT. V. ENCLAVE, East Delhi, New Delhi‑110096, India ("Amora AI", "Company", "we", "us" or "our"). This Policy governs the refund and cancellation of consideration paid for access to, or use of, the Company's proprietary software-as-a-service platform, ancillary modules, and related support (collectively, the "Services"). By purchasing, subscribing to, or otherwise using the Services, the contracting restaurant, enterprise or authorised individual ("Subscriber", "you" or "your") agrees to be bound by this Policy.
1.1 "Billing Cycle" means the recurring subscription term (monthly, quarterly or annual, as specified in the Order Form or online check-out) for which Fees are payable in advance.
1.2 "Fees" means all subscription charges, platform fees, integration fees and any other sums payable for the Services, exclusive of Goods and Services Tax ("GST") and applicable levies.
1.3 "Order Form" means each executed statement of work, insertion order, purchase order, click-wrap order or similar instrument describing the Services, Fees and Billing Cycle.
1.4 Capitalised terms not expressly defined herein shall bear the meaning ascribed to them in the applicable Master Subscription Agreement ("MSA"), Terms of Service or Order Form.
2.1 Non-Refundable Nature of Fees. Except as expressly provided in Clauses 3 or 4 below, all Fees are non-cancellable and non-refundable once the relevant Billing Cycle has commenced. The Subscriber acknowledges that the Company incurs set-up, onboarding and cloud-infrastructure costs immediately upon activation; accordingly, a refund is not commercially or legally mandated.
2.2 Nothing in this Policy limits (a) any mandatory rights of "consumers" (as that term is defined in Section 2(7) of the Consumer Protection Act, 2019) where the Subscriber qualifies as such under Indian law, or (b) any statutory remedy that cannot be contractually excluded.
3.1 Notice. The Subscriber may terminate the Services for convenience by providing at least thirty (30) days' prior written notice to tusharaccounts@amora.ai. Termination shall be effective at 23:59 IST on the last day of the then-current Billing Cycle.
3.2 Effect of Cancellation.
(a) Pre-paid Fees for the remainder of the Billing Cycle are forfeited and will not be refunded, credited or carried forward.
(b) Any amounts accrued but unpaid as of the effective date of termination become immediately due and payable.
3.3 Exceptional Circumstances. Where the Subscriber terminates due to (i) material breach by the Company that remains uncured for fifteen (15) days after written notice, or (ii) Company's insolvency under the Insolvency and Bankruptcy Code, 2016, the Company shall refund a pro-rated portion of unutilised pre-paid Fees within fifteen (15) Business Days ¹ to the original payment instrument.
4.1 For Cause. The Company may suspend or terminate the Services immediately (a) for non-payment, (b) if Subscriber breaches the MSA, Acceptable Use Policy or applicable law, or (c) to comply with an order of a court, governmental or regulatory authority. In such cases, no refund shall be due.
4.2 For Convenience. The Company may discontinue any Service by giving thirty (30) days' notice via email. Subscriber will receive a pro-rated refund of pre-paid Fees for the unused portion of the discontinued Service.
5.1 All authorised refunds will be processed to the original source of payment (credit card, UPI, net-banking, etc.) in compliance with the Reserve Bank of India's "timeline for reversal of failed transactions" guidelines and NPCI circulars, ordinarily within seven (7) to fourteen (14) Business Days of approval.
5.2 The Company shall not be liable for delays attributable to the issuing bank, payment gateway or force-majeure events (Section 56, Indian Contract Act 1872).
Initiating a chargeback without first following the cancellation procedure in Clause 3 constitutes material breach. The Company reserves the right to contest illegitimate chargebacks and to recover associated costs, in accordance with the RBI Master Direction on Credit Card and Debit Card Issuance.
All Fees are exclusive of GST, cess and other indirect taxes. In the event of cancellation, GST already remitted to the Government shall not be refunded unless permissible under Section 54 of the Central Goods and Services Tax Act, 2017 and corresponding Delhi GST provisions.
The Company may amend this Policy to comply with changes in applicable law, regulatory guidance or business requirements. Updated versions become effective on the "Last Updated" date indicated. Continued use of the Services after such date constitutes acceptance.
This Policy shall be governed by and construed in accordance with the laws of India and, to the extent applicable, the National Capital Territory of Delhi, without regard to conflict-of-law principles. Subject to Section 12 of the Commercial Courts Act, 2015, the courts at New Delhi shall have exclusive jurisdiction over any dispute arising hereunder.
Legal & Compliance Department
HereNow AI Labs Private Limited
A23/16VPH3, MANGAL APT. V. ENCLAVE, East Delhi, New Delhi‑110096, India
Email: tushar@amora.ai | Phone: +91-9818440197
¹ "Business Day" means any day other than a Saturday, Sunday or public holiday in the NCT of Delhi on which scheduled commercial banks are open for business.